Support
Aiming For Excellence
Sadly, it is recognised that all to often, so called Supported Accommodation offers very little, if any support.
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Still Waters House exists to ensure that support is at the heart of our work.
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We aim to be excellent in this area, adopting best practice wherever possible, ensuring good training for support workers, and delivering support that is adaptive and appropriate to every resident based upon their individual needs.
Support Delivery
Support is delivered through our team of Support Workers and Befrienders.
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At present SWH has two employed workers, each focussing on different aspects of support. We also engage volunteers who work alongside them giving their time and energy as a generous gift to support our residents, keeping them moving onwards and upwards in their journey of change.
Whether paid or volunteer, passion and love drives our every effort.
SWH invests in staff and volunteers alike, providing training opportunities to enable them to grow and develop their skills.
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If you are interested in volunteering with SWH then get in touch, we'd love to hear from you!
Needs Assessments
Every referral we receive is unique, every individual exactly that, an individual.
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Although all of our referrals are for people who have need of support to transition into independent accommodation, there can never be a 'one size fits all' approach to support.
In order to identify the individual needs of every referral, SWH undertakes a full Needs Assessment, noting the background and history which may have led to homelessness, and identifying the challenges and obstacles which may lead to avoiding future homelessness.
Working In Partnership
SWH humbly acknowledges that we do not bring everything that is needed to the table.
In order to ensure our residents get the very best possible support we seek to partner with other agencies and organisations who have greater experience and resource than ourselves. In so doing we also aim to learn and develop our own programmes and procedures.
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Our national partner, Green Pastures, are an amazing resource and support. They also hold us accountable for the quality of accommodation and support we provide.
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SWH is proud to have been accepted as members of 'Homeless Link', an organisation that share our passion to offer only the best to those who come under our services.
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Support Plan
Once a Needs Assessment has been completed it is used to create a Support Plan.
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Our initial support plans focus on 21 different areas, and aims to shape the delivery of support in such a way as the individual is able to progress towards independence.
Support Plans are regularly reviewed to assess any progress made, as well as to catalogue any new areas of support which may have been identified along the way.
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Support Plans are always reviewed with, and agreed to, by the resident, who plays and active part in developing it as time goes on.
What We're Aiming For
SWH is currently working to adopt new structures and recommendations established by Birmingham City Council.
We have adopted 'The Resident Charter' and are working towards the Quality Standards Award.
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SWH fully supports BCC as they seek to reform and restructure the Exempt Supported Accommodation sector of housing provision.
As our experience grows we hope to add our own influence in shaping the future.
